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Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of https://www.goldclasshair.com/ (the "Site"). This site is owned and operated by Gold Class Hair Limited, trading as Gold Class. This site is an e-commerce website.

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By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our site is the property of Gold Class Hair Limited, trading as Gold Class and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes and not to;

  • Harass or mistreat other users of our Site;

  • Violate the rights of other users of our Site;

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site;

  • Act in any way that could be considered fraudulent; or

  • Post any material that may be deemed inappropriate or offensive.

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If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. ​

Accounts

When you create an account on our Site, you agree to the following;

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  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to the account; and

  2. All personal information your provide to us through your account is up to date, accurate, truthful and that you will update your personal information if it changes.

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We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site;

  • Hair Extensions

  • Hair Care Products; and

  • Hair Related Products

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We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all the products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible.

 

However, we are not legally bound by such information, description or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site as your own risk.

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We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site;

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  • Credit Card

  • PayPal, and

  • Direct Debit

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When you provide us with your payment information, you authorise our use of and access to the payment instrument that you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

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If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods;

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  • Standard Delivery, 3-5 days;

  • Fast Delivery, 1-2 days; or

  • Next-Day Delivery, 1 day

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Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for a delivery outside the United Kingdom your purchase may be subject too import duties and taxes applied by the destination country. You are responsible for paying any such duties and taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

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You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Recieve Reimbursement

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

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  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you  purchased the good(s) in one order that are all delivered together. 

  • Will end 14 days from when you receive, or someone you nominate, receives, the last good when you purchased goods in one order that are delivered separately; or

  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

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To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@goldclasshair.com or by post at Gold Class Hair Ltd, 262A High Street, Waltham Cross, Herts. EN8 7EA. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

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The right to cancel does not apply to:

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  • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period; 

  • Custom or personalised goods; 

  • Goods that will deteriorate or expire rapidly; 

  • Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control; and

  • Newspapers, magazines, or periodicals, except for subscriptions to such publications.​

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

 

If you cancel your contract with us, we will reimburse to you all payments we received from your under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what was necessary to establish the nature, characteristics, and functioning of the goods.

 

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

 

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.​​

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This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

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We accept refund requests for goods sold on our Site for any of the following reasons:

  • Goods do not match the description.

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Refunds do not apply to the following goods:

  • Content of products has been opened or used and not in its original condition.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Contact us on: info@goldclasshair.com and agree on the best way to return the goods.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislations will apply.

Gold Class - Where Hair Extensions Come To Life, trading as Gold Class Hair Ltd, is a registered figurative Trade Mark in the UK, EU,USA and Emirates and does not constitute an award or specific class from a government approved industry body. Gold Class certified salons have been awarded the usage of the Trade Mark and its products for meeting Gold Class Hair Ltd's required hair extensions service standards set by the Company's founder Inanch Emir for the professional consultation, application, aftercare program, maintenance and removal of hair extensions.

Indemnity

Except where prohibited by law, by using the Site you indemnify and hold harmless Gold Class Hair Limited, trading as Gold Class and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows;

020 7383 7606
info@goldclasshair.com
Gold Class Hair Ltd, 262A High Street, Waltham Cross, Herts, EN8 7EA.

Cancellation Form

If you want to cancel your contract of sale with us, you may use this form and email or post it back to us.

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