Delivery, Refund and Exchange Policy

At Gold Class, we take great pride in the quality of our hair extensions.

Each order is handled with precision and care to ensure it meets our professional salon standards.

Because of this attention to detail, our delivery and returns process may vary depending on whether your items are in stock, pre-ordered or custom made. Please take a moment to review the information below before placing your order.

Our premium 100% human hair extensions are hygienic and sealed in bundles for safety and integrity. To maintain quality and comply with regulations, we generally do not accept returns of opened or used hair extension products.

All returns and exchanges are subject to approval, and requests must be made within 14 days.

Please notify us at info@goldclasshair.com within 14 days to initiate a return, or complete the form below.

Customers are responsible for the cost of shipping your return/exchange item(s) and shipping costs are non-refundable.

We'll refund your payment, via the original payment method, within 14 days of receiving the goods back in unopened condition.

Hair Extensions: All Gold Class hair comes sealed in bundles and must be completely unopened and intact, with absolutely no damage. Any items that are not in original condition will not be eligible for refund or exchange.

View our full Terms and Conditions here.

Unopened, undamaged hair extensions may be exchanged, if requested within 14 days from delivery - legal right to cancel notices apply.

Exchanges are only accepted if hair is returned in its original condition.

Hair Extensions: All Gold Class hair comes sealed in bundles and must be completely unopened and intact, with absolutely no damage. Any items that are not in original condition will not be eligible for refund or exchange.

Customers are responsible for the cost of shipping your return/exchange item(s) and shipping costs are non-refundable.

View our full Terms and Conditions here.

At Gold Class, every order is treated with exceptional care. Delivery times may vary depending on the availability and nature of your selected items.

In Stock Items are usually dispatched the same day when ordered before 3pm (Monday-Friday) for next working day delivery. Orders placed after 3pm or on weekends will be despatched on the next working day. Once your order has been shipped, you'll receive a dispatch confirmation email with tracking details.

📦 Next Day Guaranteed Delivery by 1.00pm - £10.00 (UK mainland only)

📦 Saturday Guaranteed Delivery - £15.00 (UK mainland only)

📦 Same Day Courier (Central London Only) - £25.00

📦 Collection from Inanch London Salon - FREE

We offer complimentary Click & Collect from our Inanch Flagship Salon. Orders are prepared as quickly as possible and are typically ready within 24 hours. You'll receive an email confirmation as soon as your order is ready to collect.

Custom orders are made exclusively to your individual specifications. Please allow 6-8 weeks for delivery. We'll be in touch as soon as your custom order is ready for dispatch.

Due to the value of our products, a 'Signed For' delivery is the only shipping option.
Order cut off time for next day delivery is 3.00pm. Any orders received after this time will be shipped the next working day.
Orders placed on a Saturday or Sunday will be shipped the next working day (Monday)We offer complimentary Click & Collect from our Inanch Flagship Salon.

View our full Terms and Conditions here.

How to Return or Exchange

Email info@goldclasshair.com with your order details and reason for return/exchange, or complete the form below.
Once approved, follow instructions and send your items back with tracking.
We'll confirm receipt and process your refund or exchange.

Delivery, Refund and Exchange Policy

How to Return or Exchange

Returns and Exchanges Form